Expert Author Kate Tammemagi

The new Manager will generally have great expertise in the technical side of the role, and high performance here will have gained them the promotion to people manager or supervisor. However, in every walk of life the newly appointed supervisor will have less developed people management, communication and people skills. Whether the work is in the shop floor, a hospital, an office or a business, the new Manager will have technical expertise but will require to build their people management and team building skills.

The Objectives of People Management

Identifying clear objectives will help any Manager begin to build the competencies they need to manage people effectively. These objectives are:

1. To Achieve through the Results of Others. Up to now, the Manager has been responsible for his or her own performance and results. Now, you will be measured on the results of your team members. Success in people management is having team members that outperform the best of the best, and they do it without the Manager's help.

2. To Win Followers. It is the job of the leader to win the respect of the followers and to show them the direction forward. An effective people manager does not want to be liked, but they do want to show respect and to gain respect. Success is when the Team Members trust that they have a captain of the ship who will both keep them safe, and who will build the high performing team that will succeed.

3. To Build Personal Leadership. You cannot lead others if you cannot lead yourself. Before being a Manager, you could be loose cannon. Now you must control everything you do to ensure you win the respect of others and motivate them to achieve their goals. Appreciate that your attitude and behaviour will influence your team members either positively or negatively. Use your behaviour positively to encourage others to improve and achieve.

4. To Structure and Organise the World Load Effectively. People management involves knowing the strengths of your people and ensuring that you use those strengths effectively to achieve high results. That does not necessarily mean building a team of individual specialists, quite the reverse. Effective people management means building the right team to achieve your team's objectives. You may need to build flexible people who can step in to each other's role, or a team who can brainstorm and problem solve any aspect of the team's workload. Start with the end in mind. Identify what type of team you want, and work out how you will train individuals and the team to get there.

5. To Build Effective Team Processes. Team processes are the systems we use to enable the team to achieve its goals. How do we solve problems, address issues, generate new ideas, monitor throughput of work or review how we are working together as a team? Think in terms of process as the solution to most work issues is to have the right process to deal with this. Success is when the team have an identifiable process they can call on to removing any block or implement any improvement. A high performing team will use this without the leader being present.

6. To Build Positive Working Relationships with Senior Management and other Colleagues. People Management involves not just managing your own people, and yourself, but managing your relationships with everyone. It is the role of the Manager to be capable of drawing down resources for the Team and ensuring that we work productively with other departments. Your team will want a leader who can influence and persuade others. A Manager must know what type of relationship is effective and they will go about building positive working relationships with a network of people throughout the organisation. Success is when everyone wants to do business with you and others will listen to your viewpoint.

7. To Build the Habit of Setting Short-term Goals to Achieve Long-term Objectives. An effective People Manager takes steps forward every week and every month. Those steps are in identifiable goals, and those goals must be foundation bricks so that further goals will be more achievable. Managers walk and talk goals and goal achievement. Goals are motivational for the team members and for the Manager.

8. Celebrate Success. Good people management is about recognising milestones, goal achievements or individual breakthroughs, and celebrating these with the team. Life should be fun, and the best celebrations are small, personal recognitions. A homemade cake is more powerful that an insignificant bonus! Managing people is about knowing people, and knowing what will be rewarding for each.


Expert Author Kate Tammemagi

A clear definition of exceptional Customer service is important for any business. When is a Customer service experience exceptional, when is it BAD and when is it good, but NOT exceptional? Everyone knows that Customer satisfaction and keeping the Customer happy is important. To many people in business, however, these maxims are very vague and not clearly defined. A business, large or small, that is fuzzy in its approach to Customer Service, will have only a very small chance of achieving success.

If you know what success is, and why it is important, then you have a much higher chance of succeeding, and delivering an exceptional Customer service experience is no different! Your staff will be focussed in the right direction, and their efforts to achieve exceptional Customer service will be recognised and reinforced.

Three Types of Customer Service Experience
The first step in looking for a definition of exceptional Customer Service is to identify why this is so important. Frederick Reicheld, in his book The Loyalty Effect, first identified the importance of Customer loyalty, saying that this is the ONLY way to achieve real business success. To succeed in business, you must retain more Customers than your opposition. He recognised that the best of the best companies had higher Customer retention than their competitors, they knew HOW to keep their Customers and they worked continuously to improve at building loyalty.

He identified three types of Customer service experience -
1. The negative experience, where expectations were not met
2. The perfect experience, where expectations were fully met
3. The exceptional experience, where expectations were fully met and something special was added

In terms of retention, the negative experience will send Customers on their way to the opposition. That was obvious, and not a surprising finding. What was new, however, was that a perfect experience, expectations totally met, would not KEEP Customers coming back. Perfection is a very forgettable experience. To have high retention, you need perfection plus the exceptional Customer Service experience, perfection plus the extra 10%.

The Perfect Customer Service Experience
To identify the exceptional, we must first clarify the PERFECT Customer service experience. Perfect is expectations totally met. Separate the TASK or PRODUCT side from the PEOPLE side of the experience. On the task or product side, a perfect experience is -

They had the right product
It was good quality
Good value for money
Quick and efficient
There were no negatives

In a shop, this would be they had the item the Customer wanted, the shop was clean, the item easy to find and the person could pay for it quickly. On the telephone, the perfect experience might be that the call was answered quickly, the person got the right contact easily, the contact understood and solved my query very competently.
On the people side, a perfect experience is -

I LIKED the experience of dealing with these people
They were fast and efficient
They were professional, courteous and respectful people

In the shop example, a perfect experience would be polite, attentive but not pushy people, small queues to pay, warm people who struck the right tone. On the telephone, good listening responses, acknowledging the issue, positive, confident language while offering the solution, gaining the caller's agreement well and a warm close.

To deliver a perfect experience the Customer Service person needs a high level of awareness. Too pushy in the shop, or lack of eye contact, will trigger a negative experience. Aggressive questioning, negative language or inappropriate use of the Caller's name, will trigger a negative on the phone. However, perfection will NOT keep Customers coming back. This is EXPECTED and will not be memorable.

The Exceptional Customer Service Experience
An exceptional Customer Service experience is perfection plus 10%. The extra experience must be unexpected, over and above what would be the normal experience. On the product or task side, this might be -

- Two for the price of one
- A relevant free offer with the product
- Offering extra information that is of value to the Customer
- Going the extra mile

On the people side, it is offering an experience that is both personal and appropriate. It might be -

- Remembering the person from a previous visit and referring to this
- Making a check-in call to follow up
- Keeping a record of the Customer's likes and needs - and using this to anticipate needs


Expert Author Kate Tammemagi

Where does an experienced sales professional find a new sales tip or find a fresh technique for improving some area of their sales? Where does someone who has had loads of sales training and years of first hand sales success go for something really valuable to help them continue to improve their sales skills and results?

Expensive Sources of Sales Techniques
Some sales professionals go to sales conferences, attend training, read books, watch DVDs or have recordings of successful sales people on their MP3s or car stereo. Many find that they have paid a large amount of money for a resource that contained little they could really use, or that offered only ONE tip that they could apply to their daily sales work.

Having one tip that will take you through the next week, and will help you achieve your sales targets, is GOOD. The problem is that this one tip was either buried in a mire of irrelevant padding or was surrounded by very basic sales skills that you could have written much better yourself!

Where can you find a good tip for opening the sales conversation, for handling objections or for closing down a sale? Where can you find that one thought that will motivate you this week? The answer is YouTube!

YouTube - A Superb Free Source of Tips and Techniques
The best Gurus or sales trainers often have those one or two tips or techniques that are fabulous, that will really help the sales professional achieve more and develop their skills. These experts will often take their very best tip, and use it to advertise their training, their book or their DVD. They will make a clip of this to hook in the real sales professionals like yourself.

Then they put this clip of these best-of-the-best tips up on YouTube! Here you will find the best sales tips, from the expert sales people, without the padding! Type in the words 'sales tips' or 'sales training' and you will see a wide selection of presenters and techniques.

You will see -
1. The sales experts giving their best tips
2. Tips on how to open sales conversations
3. Techniques for probing your prospect
4. Many techniques on how to close a sale
5. How to deal with specific objections like 'you are too expensive'
6. How to handle different personality styles

The Benefits of YouTube Clips
There are huge benefits of using YouTube Sales clips to improve skills and motivation.
1. They are free and very easy to access
2. There are really good people making these clips
3. There are surprisingly few clips that are totally bad - and even these will boost your self-belief!
4. The clips are short - you will find a good tip that is less than 5 minutes long
5. They are current - new ideas and sales tips all the time
6. You can sample a sales trainer or Sales writer before you buy
7. You can find a tip on very specific sales topics

With the wide range of sales clips and presenters, you can find a new thought every week. You can trawl through the sales clips for some inspiration, or go in for a targeted search on a specific area you want to improve.

Expert Author Gihan Perera
When evaluating your product or service, your Web site visitor is influenced by the opinions of people in authority and what they say about you, your business and your products and services. If you can tap into this authority, it helps your site visitor make their decision, and increases the chances of them taking action.
There is a natural human tendency for us to rely on authority figures to help make decisions. We don't have all the information at our fingertips, and sometimes the information is too complex to understand anyway. So we turn to authorities for guidance - for example, doctors for medical advice, political commentators for voting advice, and movie critics for entertainment advice. These external authorities have a lot of influence on our decision making, especially when we don't have enough skill or knowledge to make the decision ourselves.
You can use the same principle on your Web site, especially when promoting a complex product or service that the Web site visitor can't evaluate on their own. Here are three ways to use the power of authority in this way.
1. Direct endorsements
If well-respected authority figures have endorsed you, your business, or your product, take advantage of this by promoting this clearly and prominently on your site. This is the most powerful form of authority endorsement, because the authority has specifically endorsed you. The endorsement could be in the form of a testimonial, a product review, or even a favorable mention in passing.
The "authority" could be a specific person (for example, "Neil Armstrong says... "), but it could also be a group or other organisation (for example, "Forbes magazine says... "). They do need to be somebody recognised and respected by your site visitor, of course.
2. Indirect endorsements
If you don't have testimonials or reviews for your product itself, look for reviews or testimonials that endorse the general product category. For example, if you're selling a brand of low-fat sweeteners, it's useful to quote health experts who recommend low-fat sweeteners in general, even if they aren't specifically recommending your product.
This is not as powerful as the direct endorsement, because you still have to convince your Web site visitor that your product is their best choice. However, it still gives authority to your general category of products.
3. Published research
For some products and services, it helps to quote published research backing the claims you make. Sometimes this can take the form of scientific research - for example, when making claims about medicine, health and fitness. But it doesn't always have to be as formal, as long as it's still seen as credible - for example, surveys conducted by a reputable market research company.
Expert Author Gihan Perera
Most people prefer simplicity over complexity, and this applies in particular to your Web site. If your Web site is too complex and confusing, it can be costing you business, because most Web site visitors simply won't go through a difficult process to complete a transaction. So simplify your Web site and make it easy for site visitors to become customers.
In 2012, Corporate Executive Board surveyed over 7,000 consumers to determine what made them buy online, make multiple purchases, and refer the site to others - all things that most Web site owners want. One of the key findings was that users want easy navigation through the site.
To a Web developer, "navigation" usually refers to the menu buttons on your site. But in terms of ease of use for site visitors, it applies to a number of different areas. Here are four key things to consider when addressing this issue.
1. Simplify your home page.
Your home page has one simple purpose: To get your site visitor to click through to the next page. To do this, make sure it follows this simple four-step process:
  1. Identify your ideal site visitors.
  2. Understand their situation - that is, their biggest problem or aspiration.
  3. Describe your solution.
  4. Lead them to the next step.
2. Simplify your menus.
Examine your menu structure carefully to make sure a first-time site visitor will be able to find their way around easily.
Broadly, the menu buttons should appear in the order that most site visitors will use. For example, many Web sites have an "About Us" button early in the menu, but that's mistake because site visitors will only want to read about you later in the buying process. They do want to know about you, but only after they have understood the benefits of your products and services.
Also be sure your menu item labels make sense to a first-time visitor. For example, if you have an online shop, the menu button should be Products, Shop, Online Store, or something similar. Don't call it something obscure, like "Treasure Chest".
3. Simplify your language.
Be sure you write in a way your site visitors understand. Use their language, not yours, especially if you work in an area that has jargon or technical language that customers won't understand.
In general, use small words, short sentences, and smaller Web pages. This doesn't mean you should "dumb down" your Web site; it simply means you present it in a way that's easy for your site visitors.
4. Simplify your order process.
Make it easy for customers to buy! That sounds obvious, but it's surprising how many obstacles most Web sites have in the buying process. So make it as easy as possible for customers - for example:
  • Don't force them to "register" before they can buy anything.
  • Use a secure server.
  • Make the order process as straightforward as possible.
  • Publish a clear privacy policy, and make it easily accessible from your order forms, shopping cart and checkout.
  • Provide a variety of payment options, especially for people worried about giving their credit card details on the Internet.
  • Publish a telephone number that allows a wary customer to talk to a real person.
  • Publish your full street address to reassure the customer this is a legitimate business.
  • Provide a currency converter for international customers (For example, link to the free currency converter at
  • Show postage and handling costs early in the process.
  • Write any terms and conditions in simple, plain English.
  • State your refund policy, and make it easy for unhappy customers to claim a refund.
Expert Author Sarah Schwab
When it comes to creating something, are you a planner or an improviser?
In my work, I've started to distinguish between different creative approaches. Some people are much more comfortable with a well-planned and thought out process. Certain projects or situations necessitate this kind of approach.
Other people and circumstances call for a more spontaneous experience of the creative process. Its about allowing ideas and expressions to flow through you in the moment.
Stage vs. Street
One of my guilty pleasures is watching So You Think You Can Dance. As a dancer-at-heart, I live vicariously through the amazing people on the show. I love watching them overcome their fear and give it their all.
This season, the show has split the contestants into two groups: Stage vs. Street.
What I noticed is that the stage dancers are more on the planned side of creativity. They rehearse their routines, knowing every move in advance. They are used to learning choreography, and what they are able to produce is incredible.
The street dancers are more on the spontaneous side of creativity. They often hit the dance floor with no real idea of what is going to come out. They know their style and their core moves, but they are truly in the moment, creating something new in front of an audience... and a tv camera! That experience has it's own power, even beyond the actual dance moves.
When it came time for the street dancers to learn choreography, many of them struggled. They had never planned their dancing before, not to mention having to learn someone else's steps.
But I would imagine that if the stage dancers were made to improvise something with no preparation, many of them would struggle as well.
It's a continuum
You see, the spontaneity of creativity is a continuum. Okay, that's a lot of big words, but here's what I mean.
Very rarely is something completely spontaneous or completely planned. There are elements of both.
A speaker who has outlined his talk goes on the stage with a plan, but doesn't know the exact words that will come out of his mouth.
Another speaker may have written their entire speech out, choosing to read it from a podium.
Those two approaches are at different points on the continuum. They also feel different to the audience.
We React Differently
Planned creativity is often more polished. It strives for perfection. Although we all know that there is no such thing!
Experiencing a highly planned demonstration of creativity can cause the audience to be amazed by the artistry, the ideas, and the talent that is displayed. It also allows the audience to think critically about it, knowing each piece was carefully chosen.
Spontaneous creativity provides a unique experience that will only happen once, and as observers we react to it differently.
In watching an act of spontaneous creativity, we are drawn in not by the attempt to approach perfection, but by the uncertainty of watching the creative process unfold. The vulnerability of the creator brings out our empathy and we want to support them. We are less likely to judge the outcome. Instead we simply enjoy the moment.
Expert Author Sarah Schwab
"Art is when a human being does something for the first time." - Seth Godin
"The point is not to do something that's never been done before, but something you've never done before." - Liz Gilbert
These two quotes are both from people I highly respect and admire. I came across them in completely different places. But, together, I think they bring up a very important question.
In Seth Godin's view, art and creation is that moment when something completely new happens for the first time ever. That thing had never been done or thought before in the history of the world.
While it may not be clear from the quote that that's what he meant, he went on in his talk to describe it. He highlighted new inventions and concepts that transform the world and change how things are done.
Granted, those are amazing and important moments of creativity and inspiration.
But it also somehow makes creativity or art feel inaccessible. "How can I think of something brand new? Everything has been thought of already!"
It's a tall order.
Those moments of genius that change the world are rare.
Or are they?
Meanwhile, Liz Gilbert has chosen to focus on the individual experience of creativity.
Just because something has been done before doesn't diminish the fact that it is an act of courage and growth when you do it for the first time.
Plus, you are likely to do it differently than anyone else. You bring your own voice and experience and personality to it. No one has ever done it before quite like that!
Like Liz, I believe that creativity is for the masses. It is about the daily practice to show up and change and grow.
Then, again, maybe there is room for both. Even for you, and me!
We should certainly allow ourselves... no, challenge ourselves... to try new things, and grow and create throughout our lives.
In that process we will have an awful lot of thoughts!
Have you ever had the experience of second guessing your own new ideas? There is a voice that says, "Someone else probably already thought of that."
And sometimes, it's true.
Expert Author Sarah Schwab
Everyone has a different approach to creative projects. I've worked with a lot of clients, and there isn't a one-size-fits all solution to getting it done. Some people are great with structure and planning while others are okay with a more seat-of-your pants approach.
It isn't about being right or wrong. There are pros and cons to each of these approaches. It's just important to recognize which approach is the best fit for you so you can plan accordingly.
Some folks get into a content creation practice, and show up for it on a regular basis. That could be every day, every few days, or maybe once a week. These people are committed to putting out content consistently, and it becomes part of their routine.
Deadline Meeters
For this group of people, the idea of creating content every single week (or more!) is overwhelming. They understand the importance of content creation, but aren't always able to prioritize it when there are so many other things to do. But, give them a deadline and a little accountability, and they will get it done. Usually just in time!
This approach requires a little planning in order to set manageable deadlines that make sense.
There is another group of highly organized people who like to block out time to create a lot of content at once. Then they can take a break from creating while they drip that content out into the world. That way, they have an intense period of content creation once every 4-12 weeks or so. This works well when there are more people involved in the production process, and requires a lot of advanced planning and scheduling.
Don't wait for "inspiration"
It is tempting to wait to create content until you feel inspired. Wouldn't it be great if you could get into the flow, and let creativity and content come through you with ease?
It doesn't work that way.
If creating content is dependent on your mood, or your level of inspiration, you will find it difficult to stay consistent. (And consistency is key!)
Those who are successful at creating content on a consistent basis employ these methods to help them stay on track. Either with a regular habit, set deadlines, or a batching schedule, as well as a system for accountability.
Creative inspiration happens within the process, not as a prerequisite.
Part of what I do with clients is to identify the best content creation approach for them, and help keep them accountable to it. It sounds boring on the face of it, but it's what allows the magic to unfold.
Expert Author Linda Hancock
I have a very interesting client who shared his theory of addiction with me. He stated that he and others use drugs because they are bored. This thought has caused me to think about some of my other clients who have come for treatment because of alcohol, gambling or pornography issues. Although there isn't just one specific reason for an addiction to start, I think that perhaps boredom can be a factor for many people.
A January 24, 2017 article by Emma Young of "Mosaic" that was posted online is headlined "Iceland Knows How to Stop Teen Substance Abuse but the Rest of the World isn't listening".
Ms. Young states: "Today, Iceland tops the European table for the cleanest-living teens. The percentage of 15- and 16-year-olds who had been drunk in the previous month plummeted from 42 per cent in 1998 to 5 per cent in 2016. The percentage who have ever used cannabis is down from 17 per cent to 7 per cent. Those smoking cigarettes every day fell from 23 per cent to just 3 per cent."
The Icelandic model which is radical and evidence-based uses what is termed enforced common-sense:
1. Knowledge - The leaders acknowledge and teach the fact that others often abuse drugs because of their style of coping. Heroine numbs and amphetamines confront. They want to change their brain chemistry and consciousness so turn to substances to accomplish that.
2. Options - Denver's Project Self-Discovery program also has created interesting programs. They did not offer to treat addictions but told teens that they would teach them anything that they wanted to learn (music, dance, hip-hop, art, martial arts). The classes changed the brain chemistry, helped teens to cope better, reduced anxiety and gave participants life-skills that improved self-esteem and relationships.
3. A National Plan - Youth in Iceland was set up by municipalities. Ongoing surveys monitored problems in the country before and during the program. Laws were changed to alter tobacco and alcohol age limits as well as banning advertising for these substances. All schools were required to set up parent-school organizations where education for parenting was provided.
4. Curfews - A law was passed that all children between the ages of 13 and 16 must be indoors by 10 pm in winter and midnight in summer.
5. Parenting Agreements were prepared - Parents agreed to follow recommendations for different age groups that strengthened their authority and provided limits such as no unsupervised parties or purchase of alcohol for minors. Parents were also encouraged to "keep an eye" on other children in the community.
6. Increase in state funding - Opportunities were provided for all children to be involved in organized activities so they would be part of the group no matter what their family's economic status might be.
7. Family Time - In fifteen years, the surveys revealed that the number of 15 and 16 year olds who were spending more time on weekends with family doubled while cigarette, cannabis and alcohol use plummeted.
Municipalities in Europe have enjoyed success with this model that has even extended into a drop in suicides and reduction of crime by teenagers. There isn't, however, any national program anywhere in Europe or North America. The head of the Youth in Europe program, Jon Sigfusson, apparently will provide consultation for communities who are interesting in learning about and/or implementing the model.
I have just been wondering why other cities and communities haven't looked into this program. Seems like everyone would benefit from the benefits of psychological and physical well-being to children, reduced healthcare costs and fewer problems for society in general.
Expert Author Linda Hancock
No one likes to hear that they have an addiction. Sometimes their use of a substance or process addiction develops so subtly that one doesn't even recognize what is occurring until consequences set in.
There is a powerful line in the song "Slow Fade" by Casting Crowns that claims "People Never Crumble in a Day". Your see choices over time lead to problems.
Following are some of the things that can help you to assess your situation:
1. Secrets - When you are trying to hide the things that you are doing from other people, then you are probably up to no good. It doesn't matter if it is using pornography, drinking alcohol, shoplifting, having an affair or stealing - these things all take a toll at some point.
2. Lying - Telling one lie means that you have to tell another to cover it up and then another to cover that one up. Eventually you forget what the first lie was and then you are busted.
3. Contacts - We become like our surroundings. When the people in our lives have substance or process addictions, we are setting ourselves up for addictions. If you think that your group of friends don't drink too much, try being the sober one in the room and see if your initial assessment changes.
4. Opinions - When other people are confronting you about things you are doing, don't ignore them. Having someone share their concerns is likely more about caring than about nagging.
5. Focus - Where to you invest your time, energy and thoughts? If you are feeling obsessed about something, perhaps you are in or on the edge of trouble.
6. Responsibilities - Are you neglecting things that you value? Perhaps you are not paying your bills on time, doing a good job at work or being there for your family. Letting things slip allows others to lose their trust in your word.
7. Health - Hang overs, feeling poorly or noticing physical problems that you didn't previously experience are warning signs designed to get your attention. Taking more sick time from work is a good indication of problems. I am amazed at how many people eat nutritiously, exercise and then ingest alcohol which is a poison or illicit drugs that are not regulated.
8. Finances -Get honest with yourself about how much you are spending on your "habit". For one month, write down every cent that is going towards substances or activities that can be or are addictive for you. You might be very surprised about how much addictions are stealing from bank account.
9. Fear - If you are worried that you might get caught by police for your actions, you have crossed a serious line. Those in safety sensitive positions who have a positive drug or alcohol test can lose their jobs, reputation, self-respect as well as thousands of dollars in lost wages. Think of it this way. Are you afraid of what your child or grandchild would think of your choices?
10. Shame - Guilt means that you think you have made a mistake. Shame means that you think you are a mistake. Addictions are deceitful because they offer short-term gain in exchange for pain, embarrassment and self-flagellation. You don't have to be ashamed of yourself anymore.
If you find that there are things on this list that ring true for you, don't despair. There are professionals and resources available to help you. You can invest in yourself today by simply booking an appointment with someone who will help you develop strategies for a better future.
Expert Author Lakeisha B McKnight
Balancing work and play is a very important thing these days. We now live in a fast paced environment where fast food, instant messaging, single sign-on and the like have changed the way we work. These days, due to the vast resources we have, more work is now required of us and this oftentimes leaves people less time for family and "me" time. As a woman, it is very important not to break the threshold and increase the work side of the work:play ratio. You need to find ways to ensure that work stays at the office so you have more time for yourself, your family and your friends. Here's how you can accomplish that:
Make Every Second Count at Work
This all boils down to leaving the office on time. How? Be sure to maximize every second and plan your work day ahead of you. For example, I take the first 30 minutes of my shift to read through all my emails, prioritize tasks and prepare the systems or logins I will need. That alone could be costly if not done early as you could end up doing something during that shift which wasn't a priority at all.
Another thing I like to do is to "pre-read" my emails while I'm commuting. On the way to work, I'd read some of the emails on my phone. That way, I'd have less to read and would already be formulating responses on the way there. This would only be applicable to those who aren't driving though.
For most women, work can be a relationship killer. You should take measures to ensure that this doesn't happen to you. For women on the go, speed dating could be an option. You spend just a few minutes getting to know other people and see where that takes you. You can also go with online dating. Tinder, Skout, Zoosk and the like were all built so men and women could find each other. Some of these apps go through verification so they aren't as dubious and dangerous as pictured by most people. The key thing to remember here is that you may not always have time for dating and that's alright. Just make sure that you don't stop entirely. As long as you still put yourself out there in the market from time to time, there's still hope.
Skip the Routine
People get tired of routines. A week, a month, a year, it differs from person to person but it will happen sooner or later. One should try something different every now and then to avoid becoming bored. For example, you could try going to the gym to meet new people. You could also visit a theme park on occasion. People deal with boredom differently. Try finding the solution that would save you from yours.

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